Terms & Conditions

Identification

A current credit card and drivers license will need to be sighted on arrival.

Tariffs

Rates quoted are based on 2 people in a one bedroom, 4 people for a 2 bedroom, 6 people for a 3 bedroom, anyone extra over 3 yrs will be $50 per night per person (includes extra bed +linen).

Infants 0 – 3 will be free of charge (not including cot).

Porta cot hire(0-3 yrs) $15 per night (includes linen).

Single night stays incur an additional $50 flat fee on the overnight rate which is included in the price.

Deposits

A deposit is the total of your first nights accommodation will be required at time of booking. The balance of the account is payable on check-in.

PEAK PERIODS – full amount is payable by 4 weeks prior to arrival date – this payment is then non refundable.

Payments

We accept Visa, Mastercard, Amex, Cash, Eftpos and direct deposit. No credit card fees.

Unit Allocation

All efforts will be made to place guests in a requested unit, sometimes circumstances beyond our control prevent this, therefore an alternative unit will be allocated.

Smoking Policy

All our units are smoke free, please only smoke outside and on the balcony where ashtrays have been provided. If there is any evidence of people having smoked in our apartments a deodorizing & cleaning charge of $250 will apply.

Cancellation Policy

In the event of the guest desiring to cancel, we must be given 30 days notice or more prior to date of arrival where a full refund shall be made. Less than 30 days there will be no refund.

There is no refund for early departure.

Changes to bookings subject to availability and managers discretion a $75.00 admin fee will apply. 

If the guest doesn’t show up, they will be charged the full amount.

Peak Season Cancellation Policy

Peak season bookings are non refundable.

Bookings can be moved subject to availability and managers discretion, a $75 admin fee will apply.

Moving a peak season booking the total tariff will remain the same.

Conditions

The guest will be liable for payment of any charges incurred, together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the body corporate property caused by the guest and authorizes the manager to charge any credit card for any loss or damage or monetary contribution for which any guest is liable under this document or otherwise. Our housekeepers do not remove rubbish, if the apartment is left in an unacceptable condition, a $75 charge will apply.

No check in/ out on Christmas Day, Boxing day, New years day, Good Friday, Easter Saturday &Easter Sunday.

Pets

Sorry, no pets are permitted on premises.

In the event of a guide dog, assistance or support animal, please let us know at the time of booking. Please also bring the required papers, so we can have it file.
There will also be a $500 deposit for security over the apartment in case of any damage or any extra cleaning that will be needed.

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